Frequently Asked Questions

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Q: How long does it take for my order to ship?

A: Orders typically ship within 7-10 business days from the date of purchase. Please be aware that this time

frame may vary during peak seasons or due to unforeseen circumstances.

Q: Do you offer international shipping?

A: Yes, we offer international shipping. For orders international, please contact us directly for shipping fees.

Q: What shipping methods are available?

A: We currently offer standard shipping for all orders. Expedited shipping options may be available for an additional fee. Contact us through the contact form with your Information.

Return Policy:

We strive for your complete satisfaction. Should you wish to return or exchange your order, please contact us within 30 days of receiving your item(s). Items must be returned in their original condition and packaging. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

Important Information:

• Our candles and kits are carefully prepared and imbued with spiritual significance through prayer and angelic blessings.
• Each item is handmade with attention to detail, leading to slight variations in appearance.
• Manifestations and intentions are deeply personal and influenced by  individual thoughts and energy. While our products are crafted to support these practices, we cannot guarantee specific outcomes as  results may vary. Your experiences with manifestation are shaped by your unique beliefs, intentions, and the energy you invest in the process. We encourage you to approach your spiritual journey with openness and mindfulness, and positivity, understanding that the power of manifestation lies within your own thoughts and actions. 
• For international orders, please message us with your contact information to discuss shipping fees options.

At Halo, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect the data you provide to us when using our website or services.

1. Information Collection: We may collect personal information, such as your name, email address, shipping address, and payment details, when you place an order or contact us. We may also collect non-personal information, such as your IP address and browsing activity, to improve our website and services.
2. Information Usage: We use the information we collect to process orders, communicate with you, improve our products and services, and personalize your experience. We may also use your information for marketing purposes, such as sending promotional emails or newsletters. You can opt-out of marketing communications at any time.
3. Information Protection: We implement a variety of security measures to maintain the safety of your personal information. Your data is stored on secure servers and is only accessible to authorized personnel with strict confidentiality obligations.
4. Third-Party Disclosure: We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as required by law or to fulfill orders (e.g., sharing shipping information with couriers).
5. Cookies: We use cookies to enhance your browsing experience and gather information about website traffic and usage. You can choose to disable cookies in your browser settings, although this may affect certain features of our website.
6. Third-Party Links: Our website may contain links to third-party websites, products, or services. These sites have their own privacy policies, and we are not responsible for their content or practices.
7. Children's Privacy: Our website and services are not permitted for children under the age of 19, and we do not knowingly collect personal information or do business from individuals under 19 years old.
8. Policy Updates: We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on this page.

By using our website or services, you consent to the terms of this Privacy Policy.

Disclaimer:

1. Product Effectiveness: While our products are designed to support spiritual practices and personal growth, we cannot guarantee specific results or outcomes. The effectiveness of our products may vary based on individual beliefs, intentions, and circumstances.
2. Limitation of Liability: In no event shall Halo be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use or inability to use our products or services.
3. Spiritual Guidance: Our products are not intended to replace professional advice or medical treatment. We recommend consulting with qualified professionals for any specific health concerns or issues.
4. Product Safety: Please follow all safety instructions provided with our products. Keep candles away from flammable materials, children, and pets. Burn candles in a well-ventilated area and never leave them unattended. 
5. Use of Information: While we take measures to protect your personal information, we cannot guarantee the security of data transmitted over the internet. You provide your information at your own risk.
6. Legal Compliance: We comply with all applicable laws and regulations regarding data protection and consumer rights.

By using our website or purchasing our products, you acknowledge and agree to the terms of this Disclaimer.